Refund and Return Policy

At PsyCube Direct (Psilocybe Cubensis), we are committed to providing you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original packaging.
  • The return request must be initiated within [Number] days of the delivery date.
  • You must provide proof of purchase, such as an order number or receipt.

Certain items are not eligible for return, including:

  • Items that have been opened or used.
  • Items that are not in their original packaging.
  • Items that are damaged due to misuse or negligence.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team through the contact information provided on our website.
  2. Provide your order number and a detailed explanation of the reason for the return.
  3. Our customer support team will review your request and provide you with instructions on how to proceed.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or a defective product). We recommend using a trackable shipping method to ensure that your return is received.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within [Number] business days. Please note that it may take some time for your bank or credit card company to process the refund.

5. Exchanges

We do not currently offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include a replacement, refund, or other appropriate solution.

7. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items

8. Changes to this Policy

We reserve the right to modify this Refund and Return Policy at any time without notice. Any changes will be effective immediately upon posting on our website.

9. Contact Information

If you have any questions about this Refund and Return Policy, please contact us using the contact information provided on our website.